Topics
Booking & Service Area
What areas do you service?
We proudly serve Maricopa County, Arizona, with primary coverage across the following cities:
- Phoenix
- Mesa
- Chandler
- Gilbert
- Glendale
- Goodyear
- Scottsdale
- Peoria
- Tempe
- Tolleson
If your event falls outside these cities, reach out and we’ll be glad to discuss availability and travel rates.
How far in advance should I book?
We recommend booking at least 2 weeks in advance to guarantee your preferred date, especially for weekends and holidays. Have something last-minute in mind? Contact us to check current availability.
Can I customize a package?
Each package can be customized by color to fit your vision. To keep pricing accessible, most packages are offered as fixed experiences. Thinking of something more? Reach out and we’ll talk through the options together.
Payment & Policies
What is your cancellation policy?
Life happens, and minds change, that’s why we offer free cancellation within 24 hours of booking. After that window, we’re happy to offer one complimentary rescheduling. If your new date doesn’t work and you’d prefer to cancel altogether, you’ll receive a 70% refund of your purchase.
Can I reschedule?
Of course! We offer one complimentary rescheduling, which you can request through the reschedule link sent to your email.
What forms of payment do you accept?
We accept all major credit and debit cards, as well as Klarna for flexible payment options.
Is a deposit required to book?
Full payment is due at the time of booking to confirm your date.
Day-of Logistics
How long does it take your team to set up on the day of the party?
Setup typically takes no longer than one hour. If we anticipate needing more time for any reason, we’ll let you know ahead of your event.
Do you provide the decor items, or do I need to buy them?
We provide everything. As a full-service design company, all rentals — including backdrops, tents, tables, chairs, linens, and centerpieces are included. There’s no need to buy, store, or haul anything yourself; we take care of it all.
Do I need to be present during setup?
Not at all, sit back and get ready for the celebration ahead while we bring your space to life.
How long do I get to keep/use the setup?
Allotted time varies by package — take a look at each package for its specific timeframe. Want more time? You can add that option at booking.
What time do you break down / clean up?
Once your allotted event time wraps up, our team handles a swift and spotless cleanup, typically within an hour.
Other
Is there a minimum or maximum guest count for a package?
There’s no required guest count, each package is designed to comfortably host a specific number of guests. If your gathering is larger than what our current offerings support, contact us and we’ll find a solution together.
Are you licensed and insured?
Yes, we’re a fully insured business.
Can you coordinate with other local vendors?
Absolutely! We love collaborating with your event team. While we specialize in design and decor, we’re happy to work alongside your venue, caterer, coordinator, and any other vendors you bring on board.